Nice To Ice

Terms and Conditions

IMPORTANT: PLEASE READ BEFORE USING OUR SERVICES
WE DRAW YOUR ATTENTION TO THESE TERMS AND CONDITIONS WHICH APPLY WHENEVER YOU BUY GOODS FROM US ONLINE OR FROM OUR BUSINESS PREMISES. PLEASE READ THEM VERY CAREFULLY BEFORE YOU PROCEED TO MAKE YOUR PURCHASE BECAUSE THEY EXPLAIN IMPORTANT INFORMATION ABOUT THE BASIS ON WHICH WE WILL SELL GOODS TO YOU.
BY PLACING AN ORDER YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

In these Terms:
"Website"
means Our website at 'www.nice-to-ice.co.uk
' or any other domain which directs you to this website, or any online content which represents the business 'Nice To Ice'
"Goods"
Means the goods which We will supply to You in accordance with these Terms and Conditions.
"Order"
means an order which You place with Us detailing the Goods You wish to buy from Us.
"We/Us/Our
means Nice To Ice
"You/Your"
means you, the person using Our Website and/or buying Goods from Us.

 

 

9.10 We have a procedure for investigating complaints and for dealing with queries about Our Website. Please contact:

Nice To Ice
121 Cleethorpe Road
Grimsby
NE Lincolnshire
DN31 3EW
 
Privacy Policy
 

We (Nice To Ice) are committed to protecting your privacy. This privacy policy explains what personal information is collected from you via this Web Site and what we do with that information. It forms part of our terms and conditions, which we may amend from time to time. By using this Web Site you agree to the way in which we process your personal information as outlined in this policy.

Information collected
We collect personal information from you when you register with us, complete an on-line form, you e-mail us or complete a transaction with us, you enter a prize draw or other competition with us, or we speak to you over the telephone.
We also collect personal information about you by using "cookies" on our Web Site - please see the section on cookies below.
We collect the following information about you in order to process our orders: your name, address, delivery address (if different), credit or debit card number and expiry date. We also ask for a telephone number to contact you if there are any difficulties with your order.

Use of information
We use the information we collect about you to process orders, deal with any enquiry or request and/or to send you information about our products and offers from time to time.
Your credit card details are taken through a secure server for processing by your card provider, our card processor and our bank. Please see our terms and conditions for details of the measures we take to try and ensure the security of your data.
We will pass your name and delivery address on to the carrier responsible for delivering your order.
We may also use the information that we collect to inform you about new products, offers or changes to our products. If you would prefer not to receive any marketing information, please send an e-mail to nice.to.ice@gmail.com

The information collected about you will not be used for any other purposes and will not be sold or otherwise disclosed to any other organisations except other companies within our organisation and our or their successors in title.

Cookies

Collection of Anonymous Data
As described above, we sometimes collect anonymous information from visits to our site to help us provide better customer service. For example, we keep track of the domains from which people visit and we also measure visitor activity on this Web Site, but we do so in ways that keep the information anonymous. We use the information that we collect to measure the number of visitors to the different areas of our Web Site, and to help us make our Web Site more useful to visitors. This includes analysing these logs periodically to measure the traffic through our servers, the number of pages visited and the level of demand for pages and topics of interest. The logs may be preserved indefinitely and used at any time and in any way to prevent security breaches and to ensure the integrity of the data on our servers.
We collect the anonymous information we mentioned above through the use of various technologies, one of which is called "cookies". A cookie is an element of data that a web site can send to your browser, which may then be stored on your hard drive.

Customer/User Identification and Log-In
A temporary cookie is currently used to identify a user during the registration and checkout processes.
When a user provides a username (email address) and password to “log into” this Web Site, either as an existing or a new user, a temporary cookie is set which identifies the applicable user account.
This temporary cookie is maintained until the user:

User Log-In Caching
Within this Web Site cookies may in the future be used to save the visitor's password (if and when this facility is provided) so that it does not have to be re-entered at each new visit.
If the user has chosen "remember login and password", the following two items above will be encoded within cookies:

If a "registered" user to this Web Site returns to the site without logging in, the ID stored in the cookie can be used to track the user (unless the user manually deleted the cookie, at which point the server may automatically regenerate another cookie).

Basket Functionality
This Web Site also utilises cookies for the identification of baskets. When a user clicks an ‘Add to Basket’ button for the first time during a browsing session a temporary cookie is set to identify a unique Basket ID for that user.
Any items that the user chooses to add to the basket are associated with the unique Basket ID until the user either:

The temporary cookie is cleared when any of the above events occur.

Basket Caching
This Web Site may, at some point in the future utilise non-temporary cookies or (i.e. having a limited or unlimited lifespan) to enable basket identifiers to be stored for longer than a single browsing session.
Non-temporary cookies would only be used to enhance the user experience and avoid the need for new basket identifiers to be issued during each new user session.
Non-temporary basket cookies would remain until the user:

Collection and Anonymous Usage of Personal Data
When we collect personal data from you in connection with a transaction we may extract some information about that transaction in an anonymous format and combine it with other anonymous information.
This anonymous information is used and analysed only at an aggregate level to help us understand trends and patters. None of this information is reviewed at an individual level.
If you do not want your transaction details used in this manner, you can either disable your cookies or opt-out at the order or request stage.

Children

If you are under 12 years of age, then you can’t register, or enter any competitions, on this Web Site.

Access Right
You have a right to access the personal information held about you. To obtain a copy of the information, please write to us at;

Nice To Ice

121 Cleethorpe Road
Grimsby
NE Lincolnshire
DN31 3EW

Other web sites
Our Web Site may contain links to other web sites which are outside our control and are not covered by the privacy policy. If you access other sites then using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.